Footfriend - Website & Cookie Privacy Policy

Your privacy is important to us

Website & Cookie Privacy Policy

We value your privacy and will take all appropriate steps to protect it. Our policy has been very simply written but is comprehensive in protecting you and your preferences. This policy clearly outlines what data we collect, how it is used, how you can give and withdraw consent, how you can have your data amended/erased. We collect information from and about you in two ways; directly – via forms you fill in or via messages/email sent via the website and indirectly – via the use of cookies. We also have a separate “clinical privacy policy

What are Cookies?

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer or mobile devices so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the ‘lifetime’ of the cookie, and a value, usually a randomly generated unique number. Cookies can help a website to arrange content to match your preferred interests more quickly and are used by most major websites. Cookies cannot be used by themselves to identify you. Find out more about cookies.

Google Analytics uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help analyse how users use our website. The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. We use this information to keep our site relevant and to make it easier to use. We have already set a cookie that is essential to the sites operation.

Third Party Cookies

Sometimes we embed photos, video content and links from websites such as Flickr, YouTube, Twitter, Facebook, etc. Pages with this embedded content may present cookies from these websites. Similarly, when you use one of the share buttons on our websites, a cookie may be set by the service you have chosen to share content through. PayPal may also present a cookie as part of booking and paying for an appointment via our website. Footfriend does not control the dissemination of these cookies and you should check the relevant third-party website for more information about these.

Cookie Control

Most web browsers allow some control of most cookies through the browser settings. These settings can be changed to disable cookies. This may result in loss of functionality of the website. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit:

  • Your data and personal information is used for:
  • Helping to identify you.
  • Administration.
  • Statistical analysis and behavioural analysis – via google analytics.
  • Marketing.
  • Fraud prevention and detection.
  • Billing and order fulfilment for purchases made through the website.
  • Customising the website and its content to your particular preferences.
  • To notify you of any changes to the website or to our services or products that may affect you.
  • Improving our services and products.

Disclosure of your personal data

We may disclose your personal data to:

  • All healthcare practitioners who work at Footfriend.
  • Our agents and service providers;
  • Law enforcement and regulatory agencies in connection with any investigation to help prevent unlawful activity or as otherwise required by applicable law.

Your Consent and Rights of Access

We will only collect and store information about you with your consent. This may be via cookies or data you submit. You provide us with your consent by accepting the Privacy & Cookie policy pop-out grey bar, continuing to use our website after this notice has been presented, providing your personal details when you contact us, completing our forms on our website and when you use our service. Through using our website, you warrant that you have consented to the use of cookies for the purposes described in this website privacy policy. You can change your mind or remove or add your consent at any time. You also have the right of access to your personal records or other information that we hold about you and to obtain a copy of it. There is no administrative charge for this service. You have the right to rectify any errors in the data we hold about you. If any data or information we hold about you is inaccurate, or out of date, please contact us and we will correct this immediately. You have the right to have the data we hold about you erased in certain circumstances. You have the right to ask us to stop processing your personal data for direct marketing purposes. You may also specify that you object to direct marketing by particular channels such as by email of telephone. If this is the case, please specify the channels you are objecting to in your communications with us.

Asserting your rights over your data

Such requests for amendment, access, change of consent, marketing preferences, etc. regarding your data should be made in writing to: You will need to provide proof of identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill) and specify the personal data you want access to, amended or removed. Marketing emails can be unsubscribed from simply by replying with the word “unsubscribe” in the subject line.

Personal Information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

  • give consent on his/her behalf to the processing of his/her data.
  • receive on his/her behalf and data protection notices.
  • give consent to any transfer of his/her data.

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

  • We will store your personal data on secure servers.
  • Payment details are encrypted using SSL technology.

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.

Transfers of data out of the EEA

We will make reasonable efforts to ensure that your data is not transferred outside the European Economic Area (EEA). Where we use data servers that may transfer data out of the EEA we will take steps to ensure adequate protections are in place to ensure the security of your information and give you remedies in the unlikely event of a security breach.

All information you provide to us is stored with secure data processors for the purposes of storing your data, accounting purposes and social media purposes for example. A copy of your information is also stored securely on our internal server and computers where access is restricted.

Please note that any processors we utilise that may transfer your data to the US, comply with the EU-US Privacy Shield Framework, which is a mechanism that ensures compliance with EU data protection requirements when transferring personal data from the European Union to the United States. You can learn more about Privacy Shield here:

What you can do to keep your information safe

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.


We may monitor and record communications with you (such as telephone conversations, web forms and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

How long we will store your data

We will store your data for as long as necessary for the purpose of processing. If the data forms part of your “medical records” there are medico legal requirements for how long the data is kept. Please refer to the “Clinical Privacy Policy” for these details. Other data may be deleted in the following circumstances:

  • You have withdrawn your consent to data processing
  • The original purpose for processing the data is no longer relevant or cannot be performed any more.
  • The data is no longer up to date or accurate.


Should you be under the age of 18 and have any questions about this Privacy Policy, please contact us using the details below and we shall be happy to explain how we use and process your data to you in simple language in a face to face meeting.

Changes to this privacy policy

We may change this Policy from time to time. You should check this policy frequently to ensure you are aware of the most recent version that will apply each time you use the Website.

Data Protection Supervisory Authority

The Data Protection Supervisory Authority in the UK is the Information Commissioners Office. Should you have any complaints about the way we handle your data, you may direct them to the ICO. More information on the ICO can be found on their website.

Data Controller

For the purposes of the Data Protection Act 1998, Data Protection Bill when in force and all other relevant legislation, Damian P. Johns, Managing Director of Footfriend Limited is the ‘Data Controller’, (that is; responsible for, and controls the processing of, your personal data). We welcome any feedback and questions you may have. If you have any particular concerns please contact us via email or fill in the website’s contact form. You can also write to us at Footfriend, 15 Wednesday Market, Beverley, East Riding of Yorkshire, HU17 0DH or call us on 01482 868448.

Policy Revision Date

Last Revision Date: 17th February 2018

Isn’t it time you treated your feet?

“I have been a client with Damian for a number of years. I am a Type 2 Diabetic and visit every eight weeks, Damian takes very good care of my feet, and keeps me up to date with information on the care of my feet, including ill fitting shoes. I would recommend him to all of my friends.”

K. Johnson, Hull